License To Commit Fraud

| Right | August 4, 2017

(I work in the mobile phone department. When upgrading or starting a new account, phone ID is necessary. A customer comes in, wanting to upgrade to the new Apple iPhone 6. I ask for his driver’s license. He hands me his license and I begin the transaction.)

Me: “Thank you so much. It will be just a minute while I enter in your information.”

(As I am typing in the information, I see that his license has expired.)

Me: “Excuse me, sir, but your driver’s license has expired. I must have an up to date phone ID in order to complete the transaction.”

Customer: “I never got my new license from the DMV. I paid the fee a few weeks ago but it hasn’t arrived yet.”

Me: “I’m sorry, but without an expiration date on the driver’s license, I cannot continue.”

Customer: “But I need a new phone! Mine barely works anymore!”

Me: “There’s nothing I can do, sir. I’m sorry.”

Customer: “I have a picture of the temporary license they gave me.” *he starts to look up the picture on his cell phone*

Me: “I cannot use that, sir. It has to be on the photo ID.”

Customer: “Well, can’t you just add five years to my birthdate? That’s how often you have to renew your driver’s license.”

Me: “No, sir, I cannot do that. It would be considered fraud and I could lose my job.”

Customer: “But my cell phone is falling apart! I need a new one!”

Me: “Sir, I suggest you call the DMV and have them send you a new license ASAP. There is nothing I can do.”

(This went on for another minute or two. A line was forming, so I had to tell him that I needed to tend to other customers. This guy came back two-three weeks later and pulled the same story on one of my associates!)

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