License To Kill The Sale

, , , , , , | Right | November 15, 2017

(I work at an international airport for a very large car rental company. A customer approaches the counter, provides me with a reservation number, and I request their driver’s license and credit card.)

Customer: “Here is my credit card.”

Me: “Okay, I will need to see your license as well, please.”

Customer: *begins doing something on his cell phone, seemingly ignoring me*

Me: “Sir, I just need to see your driver’s license.”

Customer: “HOLD ON, HOLD ON!” *puts hand up to shush me*

(The customer hands me his cell phone in which there is a photograph of a TEMPORARY license sitting on what looks like a kitchen counter.)

Me: “Oh, I’m sorry. I need to have a physical driver’s license here in order to verify it.”

Customer: “This is a real driver’s license; there’s a photo right here.”

Me: “I’m sorry, sir. Unfortunately, I cannot accept that as a valid driver’s license.”

Customer: “This is ridiculous! I have a driver’s license! It is right here. This company is going to h***, I swear!”

Me: “Could you present your license to a police officer if you were to be pulled over?”

Customer: “No.”

Me: “Then I cannot complete this rental for you. I’m very sorry.”

Customer: “This is ridiculous. I have the license right here. Are you blind? You can see this, can’t you?”

Me: “I can see it, yes. But unless you have a valid license in your possession that could be presented if requested, I cannot legally rent you a vehicle, and legally you cannot drive a vehicle.”

Customer: “I DON’T KNOW HOW YOU GET OFF DOING THIS TO PEOPLE!” *stalks off*

Me: *slams face on desk*

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