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Letting The Cat Out Of The Bag… And Into Your Apartment

, , , | Right | CREDIT: big_cereal | August 28, 2021

I work at an inbound call center for real estate-related stuff. It’s 2018, after hours at around 7:00 pm. Two of us are in the office on shift — the current shift supervisor and me — and the third operator, [Coworker], working their shift from home.

Anyways, I notice that [Coworker] has been on a call for over fifteen minutes. A fifteen-minute call is incredibly rare for our call center; usually, anything beyond a five-minute call is considered long for us. I’m wondering what the heck is going on, but of course, I can’t tell because [Coworker] is taking the call from their home and not in our office, so I can’t overhear it.

But then, [Coworker] calls [Supervisor] and explains to them that they’re dealing with a very difficult and delusional woman, and she wants to speak with a supervisor.

[Supervisor] takes over the call and is greeted by a very angry lady who’s just about at her limit.

Supervisor: “This is [Supervisor] from [Business]; how can I help you?”

Caller: “I live at [apartment address], and there’s a cat in here!”

Supervisor: “There’s a cat in your home?”

Caller: “Yes. I was out and now I’m back home and there’s a cat in my apartment. Who was in here?!”

Callers often think that our call center is the real estate or property management, but our call center is actually a middleman that takes messages for busy real estate companies and agents and passes them along.

Supervisor: “I’m sorry, but I’m not sure who would’ve been in your apartment. I’ll need to pass along a message to [Property Management Company], and they’ll need to give you a call back. May I please have your name and phone number?”

Caller: “I’m not giving you s***! I want to know who was in my apartment! Somebody broke in and left their cat in here!”

Supervisor: “Ma’am, if someone broke into your apartment, you should call 911.”

The caller makes some confused, angry noises.

Supervisor: “This is just the call center for [Property Management Company]. As I mentioned, I would have to send a message to them for them to give you a call back. Maybe they’d know who was in your apartment.”

Caller: “I just need to know who was in my apartment and whose d*** cat this is!”

Supervisor: “Are you missing anything? Does it look like your door was broken into?”

Caller: “No, nothing is missing. And nothing is wrong with my door!”

Supervisor: “Did you have any open windows while you were out?”

Caller: “Yes.”

Supervisor: “It’s entirely possible that the cat could’ve came in through your window.”

Caller: “No! That’s ridiculous! Somebody was in my apartment!!”

Supervisor: “Did the cat pass by your feet as you were walking through the door?”

Caller: “Somebody broke into my apartment, and I need to know who! If you aren’t going to help me, I’m filing a complaint against you and [Coworker]!”

Supervisor: “Call 911. If someone breaks into your home, you call the police, not a real estate company.”

[Supervisor] is trying not to laugh but it’s getting hard to contain it and the caller hears.

Caller: “Somebody broke into my apartment and you’re laughing?! Say goodbye to your job! I’m filing a complaint.” *Hangs up*

I’ve worked in that call center for four years to this date, and while there have been some pretty crazy calls while I’ve been working there, this one takes the cake. However, I still can’t imagine what those fifteen minutes of h*** must’ve been like for [Coworker] before [Supervisor] took over.

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