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Let’s Shelve This Conversation… And Leave It There Forever

, , , , , | Right | CREDIT: Alternate_chaos5150 | July 14, 2021

I do woodworking and sell some of my work online. I got this message.

Buyer: “Hey, I saw that shelf on your [Business] page. I am into that rustic style. Is that for sale?”

Me: “No, sorry, that was built for me, but I am always willing to make something if someone is interested.”

Buyer: “That would be awesome! How long would it take?”

Me: “Not sure. I am scheduled to do overtime for a bit, so it will be hard to get to, but it only took a weekend to do that one.”

Buyer: “No rush, just curious. So, about a price?”

Me: “Material prices are high right now, so we’re looking at about $380 for just the wood if you want it built exactly the same as the one I have. Mine is like four feet tall and six feet long.”

Buyer: “Really? $380?”

Me: “I just price wood from [Home Improvement Store #1] or [Home Improvement Store #2]. The $380 doesn’t include stain, nails, screws, etc. The things needed for assembly would be extra.”

Buyer: “Really, extra on top of the $380? Don’t you already have that stuff for assembly?”

Me: “I do but I can’t just give it away. That stuff costs me money. There would also be a cost for me assembling the shelf.”

Buyer: “You’re trying to rip me off.”

Me: “No, I am not. You contacted me about a shelf.”

Buyer: “So how much?”

Me: “$380 for wood, about 25% more for assembly materials, plus a fee to assemble it.”

Buyer: “Okay, so what does all that add up to?”

Me: “I’m going to guess $650ish.”

Buyer: “No way. I can get someone else to do it cheaper.”

Me: “Okay, well, get someone else to do it cheaper.”

Buyer: “Why so much?”

Me: “I already explained why. I will also only deliver as far as [Town #1] before it will start to cost more.”

Buyer: “I’m in [Town #2].”

Me: “I know that but I’m not burning up a bunch of gas to deliver this.”

Buyer: “I see people advertising stuff on [Website] all the time cheaper than this.”

Me: “Maybe they don’t get their materials the same place I do. I don’t know how people price their stuff. But again, you contacted me. If you don’t want to do business, that’s cool with me.”

Buyer: “I think you’re a ripoff.”

Me: “That’s your opinion. Have a good day.”

Buyer: “That’s it? You’re done?”

Me: “I’m done. I’m out. I do this as a hobby and make a little money from it. I don’t want a hassle from it.”

Buyer: “It’s just that the cost is too high.”

Me: “It’s cool. Find someone else to build it. Even send them pics of mine if you like.”

Buyer: “How much for the waving flag?”

Me: “$100.”

Buyer: “For just a flag?”

Me: “There is a lot of work that goes into those, and again, the price of wood isn’t cheap.”

Buyer: “Whatever. $400.”

Me: “$400?”

Buyer: “The shelf. I’ll give you $400.”

Me: “I can do a smaller, cheaper version, but not $400. That would be basically doing it for cost or possibly even losing money.”

Buyer: “It’s a gift, though.”

Me: “I’m not in a gift-giving mood.”

Buyer: “You’re an a**.”

Me: “Have a good day.”

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What is the most stupid reason a customer has asked to see your manager?

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