Let’s Hope This Apple Fell Far From The Tree
(I am a secretary at a local academy.)
Me: “[School Name], how may I help you?”
Customer: “I’m interested in signing my kid up for classes. He’s sixteen. So, when are they held?”
Me: “We have classes every day, except for Tuesdays at 6:30 pm.”
Customer: “No, that’s too much information for me to process. Is there someone else I can talk to?”
Me: “Um, well, you could call another secretary.”
Customer: “I don’t think I want to bring my child to a class that starts in the dark. That’s just too much information!”
Me: “Well, we have a website, but it will say the same thing–”
Customer: “Can I call someone else? You gave me too much complicated information and I can’t absorb it all!”
Question of the Week
Have you ever served a bad customer who got what they deserved?