Let’s Hope They’re Not Being Shipped A Megaphone

, , , | Right | April 29, 2021

A woman calls in. She placed an order that’s well past our free shipping threshold, but the item she’s getting is oversized and comes with an additional handling fee.

Caller: “Why aren’t I getting free shipping?! I want the shipping fees waived!”

Me: “Ma’am, as it is an oversized item, we have a set handling fee set by the shipping company that we cannot remove.”

I get halfway through explaining this when the caller suddenly starts screaming.

Caller: “MANAGER, MANAGER, MANAGER, MANAGER!”

It’s so loud that a coworker three desks away hears it. She keeps repeating it without taking a breath, so I place her on hold, contact my supervisor, and explain the call.

Supervisor: “Transfer her over so I can tell her the same thing.”

I have twenty seconds to process my retail job flashbacks before picking up my next call, putting on my customer service voice, and saying my “Thank you for calling [Company]” spiel. I’m no less than two seconds past my opening spiel when a familiar voice screeches into my headset.

Caller: “I WANT A DIFFERENT MANAGER! MANAGER, MANAGER, MANAGER!”

Guess she didn’t like what she heard.

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