Let’s Go On A Journey Around The World
I work in a very diverse office in the USA. One day, [German Colleague] comes out of his office holding his muted cell phone over his head.
German Colleague: “I have a scammer!”
Several colleagues step up. We gather around and my German colleague takes his phone off mute.
German Colleague: “Are you still there?”
He hands his phone to a man from India.
Scammer: “Yes, sir, I am here. Are you there?
Indian Colleague: “Yes, hello? I am here.”
He passes it to me, a woman with a thick southern US accent.
Scammer: *Hesitant* “Uh, have you restarted your computer?”
Me: “It’s still loading. What did you say the problem was?”
I pass the phone to my male Dutch colleague.
Scammer: “I am calling from Microsoft. You have malware.”
Dutch Colleague: “Oh, no. How did you find it?”
He passes the phone to a Hispanic woman.
Scammer: “Is this the same person I was speaking to?”
Hispanic Colleague: “Of course. What am I doing?”
The phone goes back to the German colleague
Scammer: “I don’t… Uh, click the start button.”
German Colleague: “Oops, it’s a Mac. No scamming for you!”
The scammer ended the call.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.