Let There Be Light(ers)
Customer: “Do you have any tables available outside?”
(They look straight ahead to the patio and cut me off before I can say a word.)
Customer: “Oh, never mind. The sun is shining in the direction of the patio.”
Me: “We have a second patio on the other side of the restaurant.”
(I am about to lead them there when the customer realizes there is a non-smoking sign.)
Customer: “Oh, never mind. I need to be able to smoke. I guess we’ll take the patio with the sunlight shining.”
(I am taking them out to their table when the customer’s wife turns and smiles to me.)
Customer’s wife: “We just don’t want to get cancer from the sun.”
Question of the Week
Have you ever served a bad customer who got what they deserved?