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Let Them Drive Through Their Rant

, , , , | Right | October 14, 2021

I am working in the evening at a sandwich shop and answer the phone.

Me: “Thank you for calling [Sandwich Shop]. How can I help?”

Caller: “Yeah, we just came through the drive-thru and you guys messed up every single sandwich.”

Me: “I’m sorry, ma’am, but—”

Caller:No! You don’t interrupt me, you let me finish!”

Me: “But, ma’am—”

Caller: “No, you listen here! We asked for only tomatoes and peppers on my husband’s sandwich, and you guys put on every topping under the sun!”

Me: “If I may—”

Caller:No! You let me finish!”

It is totally dead and I am working alone, so I just half-listen to her rant about all the things that are wrong with the sandwiches and how we were so incompetent.  

Caller: “Now, what do you have to say for yourselves?”

Me: “Well, ma’am, as I tried to tell you, this location does not have a drive-thru.”

Caller: “What do you mean? Isn’t this the store at the corner of First and Main?”

Me: “No, we’re at the corner of Fifth and Main.”

Caller: “Well, what’s their number?”

Me: “I’m sorry, I don’t have it. They’re owned by a different franchisee.”

This is pre-smartphone days so I can’t look it up.

Caller: “Well, that’s just great!*Hangs up angrily*