Let That Entitlement Slide Into The Bus Lane

(A customer comes to the customer service desk.)

Customer: “You! Are you the manager here?”

Manager: “I am.”

(The customer slams down a written statement on the counter.)

Customer: “I have a complaint to make about one of your employees. A disgusting little b****, she is!”

(My manager picks up the statement and reads through it thoughtfully. He looks over the rim of his glasses at the customer in disbelief as he finishes.)

Manager: “So… you were waiting at the bus stop and saw [Employee] drive past you to the store. You tried to flag her down and she didn’t stop?”

Customer: “Yes! I never felt so disrespected!”

Manager: “Erm… do you know [Employee] personally?”

Customer: “What? No, of course not.”

Manager: “Was she meant to be picking you up?”

Customer: “No, but she works here! And I spend a lot of money here!”

Manager: “Meaning what? She’s supposed to stop and give you a ride?”

Customer: “Yes!”

(By this point I’m now gaping in shock from where I’m trying to sort through lottery tickets and scratch cards.)

Manager: “I’m sorry, ma’am, but that’s not how it works. We appreciate that you spend so much here but that does not entitle you to treat employees like they’re a taxi service.”

(My manager then proceeds to rip up the customer’s statement and throws it in the trash can. The customer now gapes and silently flaps her mouth.)

Customer: “But… you… I’M TELLING YOUR CORPORATE OFFICE ABOUT THIS, YOU B******!”

(She storms out while my manager sighs in relief.)

Manager: “Whatever the fallout from that may be, it was totally worth it. There’s only so much entitlement I’m willing to let slide!”