Let Me Walk You Through How This Works

, , , , | Right | July 27, 2020

The bookstore I work in has a rather large kids’ section stocked with toys as well as books. We often have events for the kids in that area, but one day, I show up to work to see an event happening out front, near the entrance. A guy in a mascot suit is there to promote an upcoming kids’ movie and the accompanying picture book. He’s got two ladies with him, inviting children to take pictures with the mascot and colour pictures and stuff. The ladies are wearing T-shirts with the movie’s logo on it and jeans, which are not the bookstore’s limited dress code.

A little way into my shift, a woman approaches me.

Customer: “Can you show me where your humour books are?”

Me: “Sure! They’re towards the back, so I’ll take you there.” *Starts walking*

Customer: “Please don’t walk so fast! I fractured my pelvis.”

Me: “Oh, dear! I’m sorry.” *Slows down*

Customer: “I didn’t bring a walker, because I took the bus, and they’re always judging you, the people on the bus, for taking up too much space with your walker.”

I am also a bus person, but I have never had a problem with walkers.

Me: “I see.”

Customer: “I didn’t take any pain killers, either, because—”

She mumbles something that I can’t make out.

Me: “The humour books are over here. Is there a particular author or title you were looking for?”

Customer: “No, I’m just going to browse. Do you have a chair? I want to sit down.”

Me: “Absolutely! We have some… somewhere. I’ll go find one for you and bring it over.”

I find a chair at the other end of the store and carry it back.

Me: “Okay, ma’am, I’ll leave the chair right here for you. Is there anything else I can help you with?”

Customer: “No, I’m just going to look for a bit.”

Me: “Okay!”

I head off to do other things. A few minutes later, the same woman approaches me at the front of the store.

Customer: “Could you help me find the British design magazine?”

She doesn’t have the title; she just knows that it is a British interior design magazine. We have zero control over our magazine stock. Someone in another part of the country decides what titles we’ll get and how many. We can’t even look them up in the computer to see if we have stock, or if other stores have a certain title.

Me: “Sure, let’s go over and take a look.”

I lead the customer past where the mascot and his attendants are working.

Customer: *Snottily* “I asked those girls, but they didn’t know.”

Me: “Well, they don’t work here.”

Customer: “That’s what they said! They shouldn’t be here!”

Me: “They’re here with [Mascot].”

Customer: “Oh.”

No, we did not have the magazine she was looking for.

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