Let Him Get His Bearings
(A wheel bearing goes out on my truck, so I borrow the shop truck to get the parts I need.)
Employee: “How can I help you today?”
Me: “I’m looking for wheel bearings for a 2003 Ranger.”
(I give him all the info on my truck and after a few minutes of staring at the computer he looks up at me.)
Employee: “What do mean by ‘wheel bearing?'”
(I give him a look of disbelief and proceed to explain it to him as simply as possible.)
Employee: “Oh… that’s what you mean.”
(I bought both even though I only needed the one, just in case. Turned out the one I didn’t need wasn’t even right. Out of fear of having to explain it all again I just let it slide.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.