Less Scam Artists, More Scam Finger-Painters
(I work in a small specialty retail shop. It is the beginning of the day, so we only have $70 in each of the two cash registers, mostly change with a handful of $5 and $1 bills. Two customers come in and browse around, getting only a few small items each. They are the first customers of the day on my register. The first one gives me a $20 bill for a $4.79 purchase. I put the bill on top of the drawer, and count the change back to her.)
Customer: “You’re giving me the wrong change. I gave you a $50 bill.”
(I haven’t closed the register, and am just putting the $20 in its slot, so I show the customer the bill.)
Me: “No, you gave me a $20 bill, right here.”
Customer: “No, I know I gave you a $50 bill.”
Me: “I’m sorry, but it was a $20 bill. You’re my first customer, and this is the only $20 bill, and there are no $50 bills at all.”
Customer: “You must have put it into the safe slot.”
Me: “We don’t have one of those. Here, have a look.”
(I pull the drawer out, and show the customer the contents and the space underneath it.)
Me: “There’s no $50 bill anywhere. And no other bills over $5.”
(The customer’s friend decides to intervene.)
Customer’s Friend: “Don’t worry; it’s okay.”
(They exchange looks, and the first customer rolls her eyes.)
Customer: “Okay then, well, no point in making a scene about it.”
Me: “Thank you.”
(I check out the friend’s small purchase, who gives me a $50 bill. I give her the change and they both turn to leave. On the way out, the friend whispers to the first customer…)
Customer’s Friend: “You were supposed to let me check out first!”
Question of the Week
Have you ever served a bad customer who got what they deserved?