Lei Lined With Entitlement
I hurt my back the day before we go to Maui, and my mom offers to get my luggage while I sit by a small stand that’s selling flowered and beaded necklaces. The worker nods and smiles and talks to a lady walking up. The lady is about fifty and has a husband standing behind her.
Worker: “Hello, ma’am. Would you like to purchase a lei?”
Annoying Lady: “I want one beaded and one flowered.”
Worker: “Of course. The flowers come in five colors and the beaded is wood right here.”
The lady finds her items and walks back over.
Worker: “Your total is $25. Cash or card?”
Annoying Lady: *Yelling* “Are you kidding me?! Those two items should not be over $15. No, you will give them to me for $10.”
The worker steps back as the woman is in her face.
Worker: “I’m sorry, but that is the price and I cannot change it.”
Annoying Lady: “How dare you try to scam me out of my money?! My husband gave me $15 to spend. He works very hard. He is the CEO back home. Give it to me!”
She tries to take the necklace and starts to walk back.
Worker: “Ma’am, this is an airport. You think that you will not be caught on camera for shoplifting?”
She quickly drops the items and runs out of the section.
Worker: “Sorry you had to see that.”
Me: “It’s okay. It’s not your fault some people can be so entitled.”
She offered to give me a discount.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.