Thievery Abhors A Vacuum

, , , , | Legal | September 16, 2019

(A man approaches the customer service desk saying he received a vacuum as a housewarming gift, but it stopped working after a few days. Keep in mind that he started this conversation stating it was a gift.)

Me: “Okay. If you’d like to exchange or—”

Customer: “No, I paid cash. Just give me my money back.”

(Red flags start flying, so I punch in the code to call a manager.)

Me: “I’d need the receipt to see that you purchased this with cash. When did you buy it?”

Customer: “I don’t know.”

Me: “That’s okay. The box has a serial number. I can look it up for you.”

Customer: “This is ridiculous.”

(I go to the computer and input the serial number and UPC. This vacuum was just unloaded from our truck yesterday and hasn’t gone through any sales register. I go back to my register and punch in the code for a manager for a second time.)

Me: “One moment, sir. I’ve found what I need; I just need to get a manager.”

(I take the vacuum off the countertop and put it beside me, behind the register.)

Customer: “For what? Give me my money.”

(The manager arrives.)

Manager: “What’s going on?”

Me: “He wants cash back, but doesn’t have the receipt. I pulled up the product information on the computer.”

Manager: *looks at the computer, at me, and at the man* “I can give you a store card.”

Customer: “I need cash.”

Manager: “That I cannot do. But like I said, I can give you a store card for the value.”

Customer: “I don’t want a f****** store card. I paid cash. Why is that so hard to understand? Are you all retarded?!”

Manager: “All I can give you is a store card.”

Customer: “Fine, give it to me.”

Manager: “Okay! I also need your ID.”

Customer: “What? Why?”

Manager: “The system requires an ID for non-receipt returns.”

Customer: “I’m not giving you s***.”

Manager: “Then I cannot do anything for you. Please leave.”

Customer: “For what?”

Manager: “For causing a disturbance with your foul language and harassing my associate… and attempt to defraud a company.”

Customer: “F*** you.”

Manager: *smiles* “I’ll just contact the police, then.”

(The man ran from the store. We contacted the police anyway and got some images from security. He was caught trying to do the same thing at a drugstore a few days later.)

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Thieves, Autism, Netflix, And Thongs

, , , , | Legal | September 14, 2019

A few years ago, while on my lunch break, I went to a nearby department store to pick up a few things. At the time, I had an iPhone 5C that had been part of a Black Friday promotion the year before. It was showing some usual wear and tear, but it was still a good phone and I had no plans to get a new one anytime soon. 

As I was checking out at the store, I placed my phone on the little credit card reader shelf directly in front of me to pay for my purchase. I looked up from the shelf long enough to answer a question from the cashier, and started to leave with everything of mine that I could see in front of me.

I’d barely made it out the door when I realized that my phone wasn’t where I’d left it on the shelf. A quick search confirmed it wasn’t in my pockets, my purse, or my shopping bag. I ran back into the store and went straight to the cashier to ask if she’d picked up my phone by accident. No luck. She let me use the store phone to call my own number to see if it had fallen beneath the register or something. It rang several times, then clicked off like calls do when someone hits the “ignore” button. I immediately called again, and this time it went straight to voicemail. Someone had turned my phone off. 

Needless to say, I was starting to panic — not because I’d paid a lot of money for the phone, since it was part of a promotion, but more so because I had my friend’s and family’s contact information in the phone, including some addresses. At the time, I didn’t have a lock code on the phone — a mistake I’ve never made again — so I knew this person could open it and view everything. Not to mention, the principle of the matter was that this was theft and it’s a horrible feeling knowing that another person has intentionally taken something that belongs to you. Luckily, I never used any banking or shopping apps so there was no account information they could see. 

I have to say, [Store] was amazing throughout this experience. The security team immediately started pulling camera footage and register data to give to the police. The store manager let me sit and calm down, and I used the store phone to call my work, my husband, the police to file a report, and my phone carrier to report the phone as stolen. They’d still be able to use the Wi-Fi on the phone, but at least they wouldn’t be able to make calls or use data on my dime.

I was honestly expecting to never see that phone again, but here is how incredibly stupid the woman who stole my phone was. 

1) She was clearly on camera. The camera was even visible from the register. She reached out at the one moment the cashier and I looked at each other, snatched my phone off the shelf, and threw it in her purse. 

2) She used a credit card to pay for her own stuff, so they had her name and an address registered with the card. 

3) When the police tracked her down, she first claimed she didn’t steal it. Then, when confronted with video and credit card data, she tried to blame it on her autistic daughter! Yes, she had a five- or six-year-old girl with her in the video, and she tried to say the girl took my phone and was “holding it” when they got to their car. How low is that?

4) We knew for a fact she still had my phone because she’d managed to open my Netflix app and was letting her daughter watch cartoons on my account. (I changed the password as soon as proof was sent to the officer handling my case).

5) When the police arrested her and got the phone back, they found hundreds of pictures she’d taken of herself, mostly making duck-faces in various bathrooms — why bathrooms?! — and a few raunchier ones of her in a thong showing her a**, etc., and audio recordings she’d made of phone conversations with a man, trying to find out why she wasn’t being allowed to see her other three children. The police were pretty interested in those recordings, but I don’t know what came of that since they didn’t pertain to my case.  

It’s still crazy to me when I remember all of this, which took place over about a month. Now, I always have a code lock on my phone and I’ve never put it down on that little shelf again.

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Defaulted To A Con

, , , , | Legal | September 12, 2019

(Someone knocks at the door, so I answer it. The guy standing there says:)

Guy: “Miss [Mispronunciation Of My Name]?” 

Me: “Who’s asking?”

Guy: “Sorry to have to tell you this, love, but your brother named you on a loan that he’s defaulted on. We’ve come to collect the goods up to the value of three thousand.”

Me: *extremely suspicious* “Well, I never signed any such thing, and I’m sure you won’t mind if I call the police and a solicitor, will you? Just to make sure everything’s above board?”

Guy: “No need to worry about that, love. How about we come in, get the stuff, and we’ll say no more about it?”

Me: *desperately thinking about makeshift weapons I could grab* “No. How about you stay out there, and I’ll call the police? If you’re legit, that won’t be a problem, will it?”

Guy: “Oh, well, never mind, love. We’ll see if there’s anything we can do.”

(They then went across the street. I called the non-emergency police number and gave a description of the guy and an explanation of what was going on. Three hours later, I got a call from the local police. They’d picked up a group of three going around trying to rip people off.)

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Lying Is Okay When It’s To A Scammer

, , , , , | Legal | September 10, 2019

(I got this scam call last week, and I thought I’d play along.)

Caller: *heavy accent* “Hello, this is Patrick from Microsoft and I have been receiving messages that your computer has a virus.”

Me: “That’s terrible!”

Caller: “If you would go to your computer now and turn it on…”

Me: “You guys haven’t fixed it yet?”

Caller: “What?”

Me: “On Monday, Charles called and said he could fix my computer. I gave him my credit card number and he charged me $350.”

Caller: “Charles did?”

Me: “Yes. William said if I paid $728, my computer would be fixed.”

Caller: “Well, he called from Windows Support; I am calling from Microsoft.”

Me: “Yes, that was where James was calling from, too, on Thursday when I gave him my credit card number and he charged me $93.”

(This went on for about ten minutes. I would always use a different name, day, and dollar amount each time I said I gave my credit card number. It confused “Patrick” so much that he thanked me for my business and hung up. I haven’t had a call now for two weeks!)

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A Major Reaction To A Minor

, , , | Legal | September 8, 2019

(My husband has been receiving several scam calls a day. After reading a few stories on here, I told him to tell the caller that he was a minor.) 

Husband: “I got a scam call again yesterday and I tried your trick of getting put on the do-not-call list. I told him I was fourteen.”

Me: “Oh? How’d it go?”

Husband: “The caller told me I could go f*** myself and that I was going to Hell for lying about my age. Then, he yelled that I sounded fifteen–” *my husband is thirty-four and doesn’t in any way sound like a teenager* “–then demanded I give him my Facebook information so he could look me up, and then he continued yelling at me so I put him on mute and let him rant before hanging up. “

Me: “Wow….”

Husband: *laughing* “I thought you said it would work!”

Me: “I didn’t know you’d get an a**hole!”

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