Left Their Brain In Their Other Lifestyle
Call Center | Right
| June 17, 2014
Me: “Thank you for calling [Company]. How may I help you?”
Customer: “Yes, I would like to order a replacement statement.”
Me: “Okay, sure thing. First to access your account, I’ll ask a couple of verification questions.”
Customer: “Okay!”
Me: “May I have your address please?”
Customer: “Address? What you mean like, where I live?”
Me: “Yes, sir?”
Customer: *gives address*
(After verifying my customer I then proceed to his request.)
Me: “Okay, sir. I have your statements ready to be sent. Would you like it sent to the address on file or an alternate?”
Customer: “I don’t live an alternative lifestyle. I just want my statements.”
