Leaving Them Speechless; Quite A Feat

, , , , , , | Working | July 30, 2019

In 2000, I was a newlywed and a new mother. As finances were tight, my husband and I cut corners where we could. We accepted a free month of the local dial-up service, the only option at the time for Internet at our apartment complex.

The free month came to an end. I called to cancel, and while I gave a typical excuse of why I was going to cancel, I accepted a second month at a substantial discount.

At the end of the month, I called again to cancel. Thankfully, broadband was coming, so we definitely wanted to ditch the dial-up. The customer retention specialist, as usual, asked the reason for cancelling.

I told him I didn’t want to be on the Internet anymore. There was a moment of silence, followed by laughter and a surprising reply. I still find it funny, years later:

“Uh… there’s no response listed here for that reason! I’ll get this cancelled for you!”

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