Leaving A Mark With This Customer!!!
I’m trying to help an older customer reset a password and sign back in to their email account. After going through the steps, I inform the customer of what their new password is.
Me: “Your password is [some letters, some numbers] with an exclamation mark at the end.”
Customer: “Sorry, what’s that?”
Me: “Passwords with [Company] need to have a mix of letters, numbers, and another symbol. So yours is [letters, numbers], exclamation mark.”
Customer: “Sorry, what’s the last thing?”
Me: “An exclamation mark.”
Customer: “What’s an exclamation mark?”
Me: “It’s the symbol just above the number one on your keyboard.”
Customer: “Oh, okay, thank you. I’m sorry I wasn’t brought up around computers.”
I did get the customer signed back in, and they left satisfied. But it honestly took me a second to process what had just happened.
To the best of my knowledge, exclamation marks are just a basic part of the English language and have existed since long before computers. I’ve helped plenty of customers to reset passwords, but this was the first time I’ve had to play the role of an English teacher in the process.
