Leaves More Room For The Ambitious People
I am an admission counselor for a university, which basically means I answer people’s questions and help them decide if they want to apply. I have this conversation way too often.
Me: “Hi. How can I help you today?”
Student: “I want to go to college.”
Me: “Awesome, you’ve come to the right place! What program are you interested in?”
Student: “I don’t know.”
Me: “Okay, what would you see yourself doing once you get this degree?”
Student: “I don’t know.”
Me: “May I ask why you want to get a degree if you’re unsure what you want to do with it?”
Student: “I just want a degree.”
I go over the basic spiel of tuition cost, term lengths, etc.
Me: “I am happy to send you this information in an email, as well, and my contact information will be in there, so feel free to give me a call if you have any further questions!”
Student: “Okay.”
Me: “Thank you for calling and have a great day!”
Student: “Okay.”
Cue them never answering my follow up calls or emails. And people wonder why admission counselors get burnt out so quickly.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
