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Leave This Stuff To The Experts

, , | Right | CREDIT: MadIllLeet | July 18, 2021

I have never met a web developer who has a clue as to what DNS (Domain Name System) is and what it does. Every time a client hires a web developer to build them a new website, the developer always changes the nameservers on the domain to point to their host. Guess what happens? Yup, email breaks. Guess who gets blamed? Not the web developer!

To combat this, I have a strict policy to not give a web developer control of a client’s domain. Occasionally, I get pushback, but then I explain why they are not allowed to have control. It usually goes something like this.

Web Developer: “Can you send me the credentials for [Client]’s domain registrar?”

Me: “I cannot do that. I can take care of what you need, though.”

Web Developer: “Sure, I just need you to update the name servers. It would be easier if I had control, though, so I don’t have to bother you.”

Me: “It’s not a bother. I can’t change the name servers, though, as it will break the client’s email. I can update the A record for you.”

Web Developer: “I don’t know what that is.”

Me: “And that is why I’m not giving you control of the client’s domain.”

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Have you ever met a customer who thought the world revolved around them?

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