Someone Has Major Issues

| Learning | March 12, 2013

(I’m a peer advisor at my college, which includes figuring out what the student is looking for to best service them before we send them to an advisor. This conversation happens about 4-5 times a month.)

Me: “Hi, how can I help you?”

Student: “I want to talk to an advisor.”

Me: “Okay, about general education requirements or major requirements?”

Student: “Major requirements.”

Me: “Okay, for that you actually have to go to the major department and meet with an advisor there. We can only cover general education requirements here.”

Student: “But I want to speak to an advisor.”

Me: “Yeah, but for that you have to speak to someone in that department.”

Student: “Okay. Well, where is it?”

Me: “The department?”

Student: “That’s what I said.”

Me: “Well, what’s your major?”

Student: “Can I please just speak to an advisor?”

Me: “Well, I can’t help you figure out where that is until you tell me what your major is.”

Student: “I just want to talk to someone! Can’t I just see someone here?”

Me: “Well, like I said, we can only advise you on your general education requirements, so—”

Student: “Yes! That’s what I want to talk to someone about!”

Me: “Okay, let me sign you in. Someone will be with you in just a bit.”

(The student signs in and huffs off to a seat to wait. A coworker of mine takes the student after I’ve warned him about what happened. Less than a minute later, I see the student stomping out of our office. My coworker comes back to the front desk.)

Me: “Major requirements?”

Coworker: “Yup.”

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Deferred Gratification 101

| Learning | March 12, 2013

(I work in a campus post office for students only. Package slips are put in the boxes and an e-mail is sent to the student’s school e-mail address when they receive a package.)

Me: “Hi, can I help you?”

Student: “Hi, do I have a package?”

Me: “Did you have a package slip in your box? I need that.”

Student: “No, I didn’t get one.”

(I go to the back and check anyway because one of the workers often forgets to put the slips in the boxes during her shift.)

Me: “I’m sorry. I didn’t see any package with your name.”

Student: “Could you check again?”

Me: “There were only 6 packages, and I’m sure none of them were for you. Did you get an email saying your package had arrived?”

Student: “No.”

Me: “Did the tracking number say it had been delivered?”

Student: “Oh, no, the tracking number didn’t have any information on it.”

(I go online to double check her tracking number.)

Me: “It says here that you ordered the package only three hours ago.”

Student: “Yeah, so it’s not here yet?”

Me: “No. It says here that it’s coming from out of the country. It could take up to a month for it to arrive depending on how long it takes to get through customs, but it usually takes two or three weeks.”

Student: “Oh…well, okay. I’ll come back to check tomorrow then!”

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So Slow It Hertz

| Learning | March 12, 2013

Caller: “Hi, I think there’s a bug on your website. I can’t log into my account.”

Me: “Okay, that may be a bug. Let me get some basic information from you. What internet browser are you using?”

Caller: “What’s a browser?”

Me: “That’s what you use to surf the Internet. Popular browsers are Internet Explorer and Firefox.”

Caller: “Oh. I think I’m using Yahoo.”

Me: “That’s a search engine.

Caller: “Ask.com?”

Me: “That’s another search engine. I need to know what browser you use to get to that website.”

Caller: “Oh, I think I know what you mean. I’m using Hotmail.”

(This goes on for about 10 minutes. Eventually, we locate the bug. While I’m writing up the report, I’m making small-talk with the customer.)

Me: “You said you’re in college? What do you study?”

Caller: “Computer science. I’m really good at it!”

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Not A Shred Of Intelligence

| Learning | March 12, 2013

(It’s finals week and a student approaches our help desk.)

Student: “Your copy machine isn’t working. My papers wont come out.”

Me: “It’s probably jammed. I’ll have my coworker fix that for you.”

(My coworker follows the student to the copy machines. After a few minutes, the student runs by me in tears. My coworker comes back a few moments later.)

Me: “What happened?!”

Coworker: “She used the shredder instead of the copy machine.”

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No, Not That Kind Of Flash Pass

| Learning | March 12, 2013

(I’m working during a night shift. A girl enters the lobby in her pajamas.)

Student: “Um, hi. I’ve locked myself out of my room.”

Me: “Okay, no problem. As you know, the access fee is £5.”

Student: “Yes, I know, but I don’t have any money with me. Everything is in my room.”

Me: “Well, I can’t let you back in until we get £5 from you, but I can take it from your deposit if you like.”

Student: “No, no! You can’t do that. My mum will kill me!”

Me: “It’s either that, or you give me £5 cash right now. There is no alternative.”

(The girl awkwardly pauses.)

Student: “Are you sure?”

(The girl gives him a cheeky look before taking off her top completely, exposing her naked front. I stare in shock, before quickly regaining my composure.)

Me: “Well, those are very nice. Now, that’ll be £5 please.”

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