Learning By Example
Coworker: “Whoops, looks like there’s a thirty-cent late fee on here for [Movie]. It was returned a day late, so your total will be $6.25.”
Customer: “What?! That’s impossible! I returned it the day after I rented it!”
Coworker: “Well, it was a seven-day rental, and it shows here that you returned it a day late at 6:13 pm.”
(The customer continues to argue very loudly with my coworker, yelling out things like, “Do you know who I am?!” However, I tune it out because a regular customer comes up to my register.)
Me: “Hi, Mr. [Regular]!”
Regular: “Hey, [My Name], love the hair. What’s the damage?”
Me: “Oh boy, $43.76 in late fees? Where did you go this time?”
(The regular leans way over into the other customer’s face and speaks loudly.)
Regular: “$43.76 in late fees, you say? Here is my debit card, miss!”
(He pulls his debit card out of his wallet with a big flourish.)
Regular: “Boy, I should learn to return my movies on time, which is clearly not the fault of this establishment!”
(The other customer shuts up, quickly pays, and leaves.)
Me: “You’re my favorite.”
Regular: “I know.”
(We waived half his fees and gave him a free rental.)
This story is included in our Awesome Customer story roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
