Laying Off The Negativity
(I have recently been laid off when I run into a client from my old job in [Popular Coffee Chain].)
Me: “Oh, hi! Nice to see you!”
Former Client: “Hi!” *noticing I am not in my uniform* “Do you have the day off or something?”
Me: “Oh, no, actually… I’ve been laid off.”
Former Client: “Oh, no! Why?”
Me: “Well, they really needed to hire someone for [Other Position] and they couldn’t afford to keep us both on, so they got rid of my position.”
Former Client: “Oh. That makes me really sad, actually. But you’ll do great. You’ll find something else and be just fine. You’ll have nothing to worry about.” *muttering under her breath* “Buttheads.” *walks off*
(Wherever you are, thank you! You made my whole week!)
Question of the Week
Have you ever served a bad customer who got what they deserved?