Late Thanks Are Better Than None
This happens nearly forty years ago. My grandparents are hosting a family affair and they just returned from a voyage. At one point, my grandmother harrumphs.
Mom: “Something wrong?”
Grandmother: “I just think it is impolite not to say thank you if you receive something, even if it is just a postcard.”
Mom: *Confused* “What postcard?”
Grandmother: “The nice postcard we sent from France.”
Mom: “I am sorry, we didn’t get a postcard, or I would have mentioned it.”
Grandmother: “Well, we cared enough to send a card, and the least you can do is to say thanks.”
Mom: “I am sorry, but no card was received.”
My grandmother does not believe her and makes a really big deal out of it. Fast forward six months, and what does Mom retrieve from the letterbox? You guessed it in one: a postcard from France signed by my grandparents. My mom immediately calls my grandmother.
Mom: “I just called to say thanks for the postcard.”
Grandmother: “Which postcard?”
Mom: “The one you send from France.”
Grandmother: “But that was six months ago.”
Mom: “I know, but the card arrived today and I know how much you value a response.”
Grandmother: “But that was six months ago.”
She still didn’t believe my mom.
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?