Last Name, Last Straw

(I work in a copy shop.)

Customer: “I’m here to pick up my order.”

Me: “Okay, what’s the name it’s under?”

Customer: *gives their first name*

Me: “Sorry, what’s the last name?”

Customer: “I didn’t give my last name.”

Me: “Okay.” *looks in the filing cabinet and finds no order filed under her first name* “Sorry, it doesn’t look like it’s under that name. Is there a business name it might be under?”

Customer: “No.”

Me: “Okay. What’s your last name?”

Customer: “I didn’t give you my last name! It would only be under [First Name]!”

Me: “Okay, but unfortunately, it’s not under that name, and we almost always take a last name or a business name and file the orders that way. What’s your last name anyway? I’ll see if it’s filed under that name.”

Customer: “There’s no point in giving you my last name because I never told it to you when I came in!”

Me: “Can you just tell me your last name, anyway? Because it’s not under your first name and there’s no other way to find it.”

Customer: “No! It’s under [First Name]!”

(I have to go through EVERY single order form in EVERY single file folder in alphabetical order to try and find an order form with her first name on it. I finally find it near the end. I can’t remember but I think it starts with a T or something, because it was filed under her last name!)

Me: “Here it is. It was filed under your last name.”

(And the funny thing, after seeing her order form and last name, I remembered her immediately. I definitely asked for her last name when I booked the order in, and she told me how to spell it.)