Last Line Says It All
Customer: “My computer won’t do anything.”
Me: “Okay, can you try rebooting it?”
Customer: “You want me to turn off my mouse?”
Me: “No, I want you to reboot your computer.”
Customer: “You want me to turn off my monitor?”
Me: “Um, no. I want you to reboot your computer, the tower.
Customer: “Which one is that?”
Me: “The big box on the ground… the thing you put CDs into.”
Customer: “Oh, okay hang on… it’s still not working.”
Me: “Okay, what’s it doing?”
Customer: “It’s asking me to put in my password but nothing’s working.”
Me: “Hmm, do you have a wireless keyboard and mouse?”
Customer: “How can I tell?”
Me: “Pick up your keyboard.”
Customer: “Okay.”
Me: “Do you see a cable attached to it?”
Customer: “No.”
Me: “Okay, you have a wireless keyboard. Try replacing the batteries. Is your mouse working?”
Customer: “How can I tell?”
Me: “When you move the mouse do you see the cursor move?”
Customer: “No, I just see an arrow move.”
Me: “Well then, your mouse is working.”
(Real Estate agents, possibly the dumbest users on earth.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
