Large Expectations
(My main position is in soft serve, but I can help out cashiering if I’m needed.)
Customer: *orders two small cones*
Coworker: “[My Name], can you pass out two small cones for me?”
Me: “No problem!” *opens the drive-thru window*
Customer: *enraged* “Oh, no, honey, those cones are too small!”
Me: “Ma’am, you did order two small cones.”
Boss: “[My Name], bring them back. I’ll handle this.” *makes cones and weighs them to make sure they are the right size and then hands them out*
Customer: “They’re too—“
Boss: “I weighed them and they are the correct size.”
Customer: *disgruntled but takes the cones and leaves*
Me: “Don’t they realize they ordered small cones?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?