Laptop Flop, Part 12

| Right | March 11, 2015

Me: “How can I help?”

Customer: “I need to buy a computer. I don’t want you to sell me insurance or anything else, just the computer.”

Me: “What will you be using it for?”

Customer: “I need to use ‘The Google,’ and some word processing. I’ve been told by my technical friend it needs two ‘tetrabites’ and at least eight ‘jiggabites.'”

Me: *trying not to laugh* “I think you mean terabytes and gigabytes.”

Customer: “Yes, I am well aware of what I need.”

Me: “For the things you are using it for, I don’t think you will need those specifications. You might end up spending a lot of money and not make full advantage of the machine. You could get a cheaper machine and spend more money on attachments.”

Customer: “No, I know what I need; my friend told me.”

Me: *politely* “Is your friend a technician?”

Customer: “No, he’s a decorator.”

Me: “Right.” *shows customer to a computer that matches her specifications, priced £899*

Customer: “That’s too expensive. I was hoping to spend £150 – £200.”

Me: “We have nothing that cheap. The lowest priced and most basic laptops start at £350.”

(The customer walked off, whilst muttering how customer service was terrible.)

 

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