Laptop Flop, Part 39
A customer buys a laptop from me. I will admit they’re older but they seem to know what they want the laptop for so I sell them a basic but suitable model. Two hours later she is back:
Customer: “This is so stupid! It’s broken! It’s not turning on!”
Me: “It might need to be charged first. Let me take a look.”
I open the laptop and hit the power button.
Me: “It looks like—”
Customer: *Gasps.* “What did you do?!”
Me: “I… I just pressed the power button, right here.”
Customer: “No! With that flappy thing! What is that?!”
Me: “You mean the screen?”
Customer: “Yes! Where did that come from!”
Me: “That’s… that’s always been there. It’s there on the display model we were looking at when you bought it.”
Customer: “I didn’t know it did that!”
Me: “Ma’am, sorry to ask, but if you didn’t know how a laptop functioned, how did you think you were going to use it?”
Customer: “I… I thought they just did what you asked them! You should make it clearer to customers that they open like that!”
Me: “I’ll pass on your suggestion to management, ma’am. Would you like me to show you how to turn on your laptop?”
Customer: “Okay but are there more flaps?”
Me: “No more flaps.”
As this was back in the days of laptops having optical drives, when I opened the tray to insert a software disc she exclaimed:
Customer: “Another flap! You lied to me!”
It was a very long afternoon…
Related:
Laptop Flop, Part 38
Laptop Flop, Part 37
Laptop Flop, Part 36
Laptop Flop, Part 35
Laptop Flop, Part 34
