Laptop Flop, Part 4
Me: “Hello, thank you for calling [store]! How may I help you?”
Customer: “Yeah, my laptop that I bought from you guys a while ago got stolen. I need to get a copy of my receipt for insurance purposes.”
Me: “Okay, no problem! What I need is the cred—”
Customer: “What I’m going to give you is my name and phone number, and you see what you can find with that.”
Me: “Ma’am, when we do receipt lookups, it’s processed at the register. I need you to bring in the card you paid with, and the UPC or item number of the laptop, if you happened to save those off the box.”
Customer: “I don’t have any of that.”
Me: “Well, do you have one of our rewards cards?”
Customer: “No.”
Me: “Err… could you tell me what kind of laptop it was?”
Customer: “I ALREADY SAID THAT!”
Me: “If you did, I didn’t hear it ma’am. What was it?”
Customer: “I already said it. But it was… tah-shibbia? Or… Toshi-bai-bah or something.”
Me: “Toshiba.”
(I wait for the customer to supply more information about the laptop, but she’s silent.)
Me: “…and the model number?”
Customer: “I DON’T HAVE THAT!”
Me: “Well, ma’am, I really need at least that information so I could look up an item number. How about the month you purchased the laptop; do you have that?”
Customer: “What month is this? Well, it isn’t April yet. So this month must be March. I bought it in November. Maybe it was around my birthday. Like if I bought myself a birthday present! Yeah, that must’ve been it.”
(I wait for the customer to tell me when her birthday is.)
Customer: “Anyway, you see what you can find with that, and call me back.”
Me: “Ma’am, as I said before, I need to know what kind of lapt—”
Customer: “No, look it up with my name. And if you can’t find it, you call me back and tell me exactly what you need, and I’ll get it for you.”