Laptop Flop, Part 28

I am a health worker who works two days a week conducting home visits to clients in the local area. Ordinarily, I am only in my office for an hour a day and complete most of my documentation on my laptop.

My laptop decides, one day, not to connect to the network. I log a call, specifying that I only work two days a week, what my hours are, and that I am out of the office most of the day, but that my laptop is in a particular spot, available for the technician to collect. I also provide my mobile number so I can be contacted if there’s any problem or question. I now have to do my documentation on paper and transcribe it all when I get back in the office, which is quite time-consuming and stressful, but I’m guessing it will only be for a week or so until I get my laptop back.

For the next four months, the technician visits my office three times a week and ask any random person, admin staff, or other health workers outside my team — i.e. people who don’t even know who I am — if am in, which I never am, and then just leave and close the ticket stating “laptop unavailable.” Consequently, I end up logging another call — which is hard to find time to do, given my extra workload — leaving the same details, and he comes again, finds I am not there, leaves again, and closes the ticket. I try to escalate things but it never seems to go anywhere and I don’t have the time to chase it up.

Eventually, one of the people he asks about me is my coordinator who, reportedly, tears him a new one and physically picks up the computer, puts it in his hands, and escorts him back out the door.

It is returned to me a week later without the power cable, and I have to wait another two weeks for him to return it so I can actually turn the d*** thing on.

Related:
Laptop Flop, Part 27
Laptop Flop, Part 26
Laptop Flop, Part 25