Laptop Flop, Part 24
(In our office, you can borrow laptops at the reception. We used to have about fifteen, but over time laptops vanished, even from locked cabinets, and we now only have four left. It upsets me as head receptionist, mostly because other people are quite indifferent about it, including management. The service desk also refuses to change the reservation system, so you could technically still reserve fifteen laptops. To avoid more reservations than laptops, I reserve eleven laptops myself until the end of the year, with the notification: “Laptop unavailable.”)
Coworker: “I need laptops for a training course.”
Me: “Sure, have you already reserved them yourself?”
Coworker: “Yes, I managed to reserve four, but I need more.”
Me: “I’m sorry, we only have four left.”
Coworker: “But why?”
Me: “Because they keep on vanishing, even from locked cabinets.”
Coworker: “Now that’s weird. You should get some new ones, then.”
Me: “Management doesn’t want to, sorry.”
Coworker: “Then how am I supposed to give my training?”
Me: “I’m sorry, but we only have four left. It’s all we have.”
Coworker: “You should have made that clear in the reservation system, then.”
Me: “That’s why I put down, ‘laptop unavailable.'”
Coworker: “Yeah, but it says that every day. How am I supposed to know those laptops are actually gone?”
Related:
Laptop Flop, Part 23
Laptop Flop, Part 22
Laptop Flop, Part 21
Question of the Week
Have you ever served a bad customer who got what they deserved?
