Laptop Flop, Part 20

| Right | April 6, 2017

(A customer about 15 years old walks up to the counter of our service department, holding a laptop bag. She places the bag on the counter and where the zipper section is on the bag has pieces sticking out of it. It looks like a strange box of french fries.)

Customer: “I need to get this laptop fixed. I have a service plan.”

(She hands me a receipt that has an extended service plan.)

Me: “What happened to this laptop?”

Customer: “I was staying in a hotel and opened the window because it was hot and decided to use the laptop in the open window. It fell out of the open window.”

Me: “How far did it fall?”

Customer: “I was on the eighth floor… so, however far that is.”

Me: “The plan only covers falls from about eight feet or lower. Basically any place you would use a computer under normal operation. It’s all covered in the terms and conditions you were given.”

Customer: “I don’t read those things… So, what are you going to do to fix the computer?”

Me: “Not much I can do. If we attempted to fix this… which I’m not sure we can do, it would be probably be more than this is worth to do it. It’s in hundreds of pieces.”

Customer: “The plan says it covers accidental damage.”

Me: “You were using it in an open window, on the eighth floor of a hotel. It falling is not an accident.”

Customer: “What do you call it?”

Me: “Negligence.”

 

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