Laptop Flop, Part 19

| Right | May 16, 2016

(I’m a young woman working with all men at a well known retail store that also provides tech support. We are always extremely busy due to understaffing, and I am usually the only person helping customers checking in and out their computers. This client is a man in his 60s.)

Me: “Here’s your computer, sir. I’ll turn both of them on for you to look at. It looks like this one had a few viruses.” *points to laptop which is about six years old* “But this other one, due to its age, is running as fast as it can.” *points to laptop that is about fifteen years old* “The tech that worked on it said there’s nothing else we can really do for it, so he suggested to replace the unit.”

Client: “This is ridiculous. It was running just fine before!”

Me: “Well, the computer getting older and the speed is limited by its age. I’m sorry, but I can’t speed it up any more than it already is.”

Client: “Do you have a car?”

Me: “Yes, I own my own car.”

Client: “I’m sure that if there was something wrong with it, you’d just throw the whole thing away, now wouldn’t you?”

Me: “Excuse me?”

Client: “That’s what’s wrong with your generation! One thing is wrong, you throw it all away!”

Me: “No, sir, I wouldn’t throw my car away because one thing is wrong. I would replace the broken part to make it work again. Since it says here in our notes that we attempted to call you multiple times about your computer and that you declined any more work done to it aside from diagnostics and virus removal, there’s nothing more we can do to your computer without replacing parts or scrapping it.”

Client: *grabs laptops* “I’m not replacing them! They’re in mint condition!”

Me: *wipes dusty hands on pants* “Have a nice day!”

 

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