Laptop Flop
Me: “Hi! How can I help you today?”
Customer: “I would like to purchase a laptop but want to customize it a little bit.”
Me: “Okay, great! I can help you with that.”
(I pull up her account, and pull up the laptop that she wants to customize.)
Customer: “Okay, I want eight GB of memory, two TB hard drive– Oh, and also, can you please move the ‘delete’ key next to the space bar? I hate having to go to the top of the keyboard to press that.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
