Land That I Love
(I receive this call from a customer requesting website support.)
Customer: “I want to order from you, but it says that my state is ‘Invalid’!”
Me: “What state are you putting in?”
Customer: “‘The Great State Of Texas!'”
Me: “Are you putting that whole phrase in the box?”
Customer: “Well, it ran out of room after the ‘t’ and the ‘h.'”
Me: “When you put in the state on our site, you need to use the two-letter state code set up by the United States Post Office.”
Customer: “What do you mean by that?”
Me: “The United States Post Office has a code for each state and territory of the United States. Texas would be ‘TX.'”
Customer: “WHAT?! HOW ARE THEY GOING TO KNOW TO SEND IT TO THE GREAT STATE OF TEXAS IF IT ONLY SAYS ‘TX’?! MY ORDER WOULD BE LOST!”
Me: “Actually, I’m pretty sure that the United States Post Office would know that ‘TX’ is ‘The Great State Of Texas.'”
Customer: *types it in* “Oh, look at that; it worked. Can you hold on for a second? I want to call the Postmaster of our town and confirm this.”
Did you find this story using our Postal Workers Workers roundup?
Question of the Week
Have you ever served a bad customer who got what they deserved?
