Lactose But No Cigar
(I work in a grocery store in the deli department. It is very close to closing time for our department. I’m pretty tired when this customer approaches me.)
Customer: “Do you have any lactose cheese?”
Me: “Um… we’re done slicing for the night, but I can help you look on the shelf. What kind of cheese?”
Customer: “I don’t know, lactose cheese!”
Me: “Ma’am, lactose just means it has milk in it. Are you looking for a swiss, a cheddar—“
Customer: “Yes! Cheddar!”
Me: “Okay.”
(We go look and I find that all the cheddar cheeses on our shelves have milk, and therefore lactose, in them.)
Me: “Was there a specific brand you were looking for?”
Customer: “I don’t know! He just needs lactose cheese for his diet! He has to have lactose!”
Me: “Well… all these cheeses have lactose in them… but I’ve never heard of needing lactose for a diet. I’ve heard of lactose-free cheese—“
Customer: “Yes! Lactose-free!”
Me: *sudden realization* “Ohhh, you mean lactose-free cheese… Um…”
(My coworker sees me struggling with this customer.)
Coworker: “Can I help you find something?”
Customer: “Yes! Lactose cheese!”
Me: “Lactose-free cheese…”
Coworker: “Ah, yes, that would most likely be in our kosher section.”
Me: *lightly slaps head* “Urgh, how did I forget about the kosher section?”
Coworker: “It’s just down here, this way.”
(My coworker finished helping the customer find the cheese while I went back to the department to finish cleaning the last slicer and marvel at how brainless both the customer and I were.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.