Lacking A Different Kind Of Brand Awareness

, , , , , | Right | February 9, 2018

(I work in a large department store. The homewares department is made up of a lot of different brands, all with their own staff. However, you can pay at any cash register, so quite often I will be putting another company’s product through my till. A customer comes to the till with one of my items and an armful of items from [Brand], whose till is just across from mine.)

Customer: “Can I pay for all of this here?”

Me: “Yes, that’s no problem!”

(I scan my item and wrap it, then start on the items from [Brand].)

Customer: “Do you have more of those?”

Me: “Unfortunately, this is from a different department, so I don’t know about their stock levels. Their own staff will be able to help you with that!”

Customer: “Okay… What about these, do you have more of these?”

Me: “These are also from [Brand], so I’m afraid I don’t have any information.”

Customer: “You probably have them in your stockroom, though, right? Can’t you just check?”

Me: “I only have access to my brand’s stockroom, so they’re definitely not in there!”

Customer: “But I need more.”

Me: “Well, if you ask the gentleman standing just over there in the blue shirt, he is the manager of [Brand]. He will definitely have the answers for you. Sorry I can’t be of more help!”

Customer: *sigh* “Fine, whatever.”

(I finish the transaction, and the customer moves to the end of the till to sort out his bags and put his receipt and change away. I move on to the next customer in line.)

Customer #2: “Hi, I was hoping to get a set of [item]; do you have any more?”

Me: “Yes, absolutely. We just got a box in this morning. I’ll just grab them for you.”

Customer #1: “YOU LAZY COW!”

Me: “Excuse me?”

Customer #1: “I kept asking you for more s***, and you kept saying you didn’t have any! You f****** liar! You just couldn’t be bothered to even check!”

Me: “Sir, I explained to you that the items you wanted were not from my department, so I was unable to check for you. This customer is purchasing my stock, so I can get more. I’m sorry for the confusion, but as I said before, the manager just behind you—”

Customer #1: “You’re such a lazy f****** idiot. How did you even get a job for [Brand]?!”

Me: “Well, I didn’t. I work for [My Brand], and if you had asked for more of my own items, I would have been able to get them. Instead, I directed you to the appropriate person, who is still standing in the same spot, waiting to help you. I hope you’re able to find everything you need. Have a lovely night.”

(The customer proceeded to go to the [Brand] manager and give him a list of reasons he should fire me, despite being told, once again, that I didn’t even work for them!)

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