Lacking A Few Dollars Of Kindness

| St. Louis, MO, USA | Right | July 15, 2017

(I work concessions at an arena that is often used for conventions. It is an annual event by some religious spokesperson, so the attendees are mostly stuck-up old church ladies. One such customer comes up to the stand to ask for change.)

Server: “I’m sorry, ma’am, but we can’t make change from the registers. The drawer only opens when we put in a sale. We can’t open it ourselves.”

Customer: *huffy* “Well, all right. Give me a cup of coffee, then.”

(The server gets her coffee, puts in the sale, and gives her three $5 bills and a $1 bill as change. Then, naturally, he closes the drawer.)

Server: “Here you go, ma’am. Have a nice day.”

Customer: “Excuse me! This $5 bill has INK smudged on it! I want a different bill!”

Server: “I’m sorry, but I can’t do that.”

Customer: “I don’t want change. I just want a different bill!”

(At this point, the server realizes he’s getting nowhere with this lady and goes to get me, who is the manager. As such, I keep small rolls of bills in my apron pockets to make change for the servers if necessary.)

Me: “What can I help you with, ma’am?”

Customer: “This bill has ink on it! I want a different bill.”

Me: “Sure, I can do that. Here, I’ll trade you for this nice, brand new $5 bill.”

Customer: *sarcastically* “Thank you! All I wanted was some change!”

(You’d think that would be the end of it, but no. A few moments later…)

Customer: “EXCUSE me!”

Server: “Yes, ma’am?”

Customer: “This coffee is terrible. I don’t want it anymore. Give me my money back!”

Server: “I’m sorry to hear that, ma’am. Let me go get the manager again to give you your refund.”

(He goes and explains the situation to my mother, who is the only one in the stand with a key to open the register for refunds.)

Server: *remembering that she originally came up to ask for change* “Would you like your refund back in dollar bills, or quarters, or…?”

Customer: “I want my money back!”

Server: “Yes, but since you asked for change earlier, I thought I’d offer to give you coins if that’s what you needed.”

Me: “We can give you your $4 back in dollars, or quarters, or whatever you need. It doesn’t make any difference to us.”

Customer: “No, just takes these back and give me my $20.” *pulls out the three fives and one dollar from her original transaction*

Me: “You want a $20 bill back?”

Customer: “Yes, give me my $20 back!”

(This is my least favorite event, even though the venue hosts monster truck rallies, boat shows, and boy band concerts. The previous year, the attendees were so obnoxious that the speaker actually lectured them on the need to tip and be polite to the workers. Apparently not all of them took it to heart.)  

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