When Lack Of Register DOES Register

, , , | Right | June 5, 2017

(I am the customer in this story. I am shopping at a smaller electronics store in a local mall. It is early afternoon so I am the only one in the whole store. I am buying a couple movies for my dad and a CD for my sister. After I hand over my card and the cashier swipes it the whole system freezes.)

Cashier: “God d*** AGAIN! This has already happened twice today. I am so sorry for the inconvenience but the computer froze and now I have to get the manager to reboot the system. It’s probably going to take a couple minutes though.”

Me: “Oh, that’s fine. I don’t mind waiting.”

Cashier: *fetches manager and starts rebooting computer* “Again I am very sorry.”

Manager: “I wish this could go faster but this is the only register we have open and this is probably going to take about 10 minutes to reboot.”

Me: “Guys, I really don’t mind. You don’t have to be sorry. I have been working retail for three years and our register needs to be rebooted at least twice a day. I’m at the mall at one pm on a Tuesday. If I had anything better to do I would be doing it. I’m gonna go poke around in the clearance bin. Holler when the system is up again.”

Cashier: *with a huge smile* “Will do!”

(After poking around in clearance and picking out two additional movies, they call me over.)

Manager: “Just coupon out her two clearance movies. Thank you so much for your patience!”

Cashier: “And for not yelling at us!”

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