Lack Of Register Does Not Register, Part 9

, , , | Right | February 20, 2018

(Although we use a combination of lights and signs at each lane to tell customers when a register is not open, customers often ignore them. In order to deter customers from coming to our registers when they aren’t open, we resort to blocking the lanes off with display barriers and move them only when a lane is open. I’m busy counting out a register so I can go home and I have my lane blocked off. A lady in line at the open register next to mine sees me.)

Customer: “Are you open?”

Me: “No, ma’am. I’m sorry, but I’m not open.”

(Despite there being only two people in front of her, she gets out of the line and comes to my lane. She tries unsuccessfully to move the barrier I’ve put up.)

Me: “I’m sorry, ma’am, but this register is closed.”

(The customer leaves and I think nothing of it. Suddenly, she walks all the way around the registers and enters my lane through the other side. She pushes away a sign that says, “Closed. Please check next register,” and begins unloading her shopping cart at my register.)

Me: “Ma’am, I’m sorry, but I’m not open.”

Customer: “Why didn’t you say anything? I’ve already unloaded my cart.”

Me: “Ma’am… not only is my light not on, but I’ve also blocked off this lane and put up a sign saying I was closed. You literally tried and failed to move the barrier. Even if I was open, I’d be taking the next person in line. If you had just listened to me and not tried to cut in line, you’d probably be almost finished checking out. I’ve already closed out this register and I cannot help you.”

(I watches as she loads her cart back up and walks all the way back around to the back of the line for the open register, which now has an additional three people in front of her. As I walk away, she still has to get the last word in.)

Customer: “You really should let people know you’re not open!”

Related:
Lack Of Register Does Not Register, Part 8
Lack Of Register Does Not Register, Part 7
Lack Of Register Does Not Register, Part 6

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