Lack Of Register Does Not Register, Part 8
(One of our registers is a card-only register that we open only when the store is busy. Once the crowd lessens, we close it. I just opened the register a few minutes ago, but I am about to close it because there are no more people at the register. A customer walks up to the register.)
Me: “Sorry, sir, I’m about to close. You can go to one of the other two open registers.”
Customer: “But I heard you open.”
Me: “Yes, sir, five minutes ago. But now I’m closing because there are no more people. You can go to the other registers.”
Customer: “This is the card-only register.”
Me: “Yes, but you can pay with your card at the other registers, too.”
Customer: *seeing the three people per register before him* “Then I don’t want this anymore!”
(He drops his full shopping cart at the beginning of the conveyor belt and storms out.)
Me: *speechless*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
