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Lack Of Register Does Not Register, Part 16

, , , , , | Right | January 25, 2021

We have three registers at the box office, but depending on how busy or not busy it is, we often only have one or two open and put “This Register is Closed” signs at the ones not in use. It’s a Monday in the middle of Autumn, and our projected numbers are pretty abysmal, so I’m the only person working at the box office today. The other registers are closed and have the signs marking them as such.

A customer comes in, looks at me, and then proceeds to one of the closed registers.

Me: “Excuse me, ma’am. That register is actually closed. But if you want to come on over here, I can help you.”

Customer: “Oh, no, that’s okay. This one is fine.”

Me: “Actually, ma’am, that register is closed. But I can help you right over here.”

Customer: “But I’m already here. So this one’s fine.”

Me: “Unfortunately, my register is the only one that’s open at this time. I can’t ring you up at that register because it’s not on and there’s no money in it.”

Customer: *Completely ignoring what I say* “One ticket for [Movie].”

Me: “Okay. But I have to ring you up at my register. And we have assigned seating at this theater, so I’ll need you to look at the monitor at my register.”

The customer doesn’t budge.

Me: “Ma’am?”

Customer: “I said, ‘One ticket for [Movie].’”

Me: “Yes, ma’am. I understand. But the register you’re standing at is not open.”

The customer is ignoring me and becoming agitated.

Customer: “Why aren’t you here?!”

Me: “Ma’am… that register is closed.”

Customer: *Suddenly exploding* “WHY THE F*** DIDN’T YOU SAY SO EARLIER?!”

I then had to complete the transaction by walking back and forth between the woman and my register several times, because she refused to walk the seven or so feet over to my register. And of course, she couldn’t see the screen to pick out her seat, which further complicated things. And this is not an isolated incident.

I don’t know what it is about movie theaters, but people who come in seem to completely lose their minds when it comes to how the registers work. Either they go to closed registers and refuse to move, or they form multiple lines at the same register, or they completely ignore the line and try to skip to the front. It’s like all basic common sense goes right out the door the instant they walk in.

Related:
Lack Of Register Does Not Register, Part 15
Lack Of Register Does Not Register, Part 14
Lack Of Register Does Not Register, Part 13
Lack Of Register Does Not Register, Part 12
Lack Of Register Does Not Register, Part 11

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