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Lack Of Register Does Not Register, Part 15

, , , , , | Right | December 23, 2020

I work at a small discount retail store during the holidays. You learn to just roll with the crazy. It is Christmas; the busiest shopping time of the year.

My boss is restocking at the end of my register, and a cashier and I are on our only two registers, trying to get the line of customers wrapping around our small store out as fast as possible. Now, to be clear, these are the only registers the store has, and that is very obvious. A woman storms up to my register.

Customer: “I demand to see a manager!”

Me: *Still ringing up customers* “Ma’am, I am a manager, but I am currently very busy ringing up customers. Is it a quick question, or do you need further help than that? If that’s the case, my boss over there can assist you.”

The woman huffs and storms over to my boss, who is a very no-nonsense lady.

Customer: “Are you the manager?”

Boss: “I am the store manager. How can I help you?”

Customer: “You need to open up another register! Can’t you see how long the line is?”

My boss looks at the cashier and me scanning as fast as we can at the only two registers.

Boss: “Ma’am, these are our only registers. My employees are both ringing people up as fast as they possibly can. I apologize for the wait, but it is the busiest time of year. They will be able to ring you up shortly if you just get in line.”

Customer: “No, you need to go open another register! This is ridiculous!”

Boss: “Ma’am, there are no other registers, just these two.”

Customer: “Then get one out of the back!”

Boss: “Ma’am, it doesn’t work like that. There are no registers in the back. Now, if you’ll excuse me, we’re quite busy with a lot to do. If you go stand in line, they’ll get to you shortly.”

The woman stomps off angrily. My boss comes up and hands me the store phone.

Me: “I literally have no words. I wish we had a magical register we could set up for times like these.”

Boss: “I’m taking a smoke break.”

The frequent customer I’m currently ringing up speaks up:

Frequent Customer: “While you’re out there, take a look and see if there’re any registers out there you can bring in and hook up!”

Lack Of Register Does Not Register, Part 14
Lack Of Register Does Not Register, Part 13
Lack Of Register Does Not Register, Part 12
Lack Of Register Does Not Register, Part 11
Lack Of Register Does Not Register, Part 10

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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