Lack Of Grey Matter, Part 2

Me: “Thank you for calling [company], how may I help you?”

Customer: “My computer monitor is broken.”

Me: “Okay, sir. What are the symptoms? Does it just not turn on?”

Customer: “The text is really hard to read.”

Me: “Just the text?”

Customer: “Yeah, everything else is fine. I think the backlight thing is dying.”

(I remote connect to the user’s machine.)

Me: “Is this what you’re talking about?” *uses the pointer on the screen*

Customer: “Yeah, the text right there in my email. It’s faded out. See that?”

Me: “Sir, your text color is set to grey.”

Customer: “I didn’t know the monitor could do that!”