Lack Of Grey Matter, Part 2
Tech Support | Denver, CO, USA |
Right | March 19, 2010
Me: “Thank you for calling [company], how may I help you?”
Customer: “My computer monitor is broken.”
Me: “Okay, sir. What are the symptoms? Does it just not turn on?”
Customer: “The text is really hard to read.”
Me: “Just the text?”
Customer: “Yeah, everything else is fine. I think the backlight thing is dying.”
(I remote connect to the users machine.)
Me: “Is this what you’re talking about?” *uses the pointer on the screen*
Customer: “Yeah, the text right there in my email. It’s faded out. See that?”
Me: “Sir, your text color is set to grey.”
Customer: “I didn’t know the monitor could do that!”
