Lack Of Grey Matter, Part 2
Me: “Thank you for calling [Company]. How may I help you?”
Customer: “My computer monitor is broken.”
Me: “Okay, sir. What are the symptoms? Does it just not turn on?”
Customer: “The text is really hard to read.”
Me: “Just the text?”
Customer: “Yeah, everything else is fine. I think the backlight thing is dying.”
(I remote connect to the user’s machine.)
Me: “Is this what you’re talking about?” *uses the pointer on the screen*
Customer: “Yeah, the text right there in my email. It’s faded out. See that?”
Me: “Sir, your text color is set to grey.”
Customer: “I didn’t know the monitor could do that!”
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Tell us your story about a customer who couldn't understand the most simple concept.
