Knows Zip About Zip Codes, Part 2
The company I work for has been able to take credit card payments by phone for as far back as I can remember. Starting about two weeks ago, we suddenly started having the following conversation with multiple customers.
Me: “And what is the billing address of the credit card?”
The customer provides a five-digit number and then stops. I repeat the number back.
Me: “Is that the street number? And what’s the street name?”
Customer: “That’s the zip code.”
One customer goes one step further.
Me: “And what is the billing address of the credit card?”
Customer: “The full address or the zip code?”
Me: “The full address, please.”
He provided a five-digit number and then stopped.
Sigh.
Related:
Knows Zip About Zip Codes
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
