Knows Zip About Zip Codes, Part 2

, , , | Right | February 26, 2021

The company I work for has been able to take credit card payments by phone for as far back as I can remember. Starting about two weeks ago, we suddenly started having the following conversation with multiple customers.

Me: “And what is the billing address of the credit card?”

The customer provides a five-digit number and then stops. I repeat the number back.

Me: “Is that the street number? And what’s the street name?”

Customer: “That’s the zip code.”

One customer goes one step further.

Me: “And what is the billing address of the credit card?”

Customer: “The full address or the zip code?”

Me: “The full address, please.”

He provided a five-digit number and then stopped.

Sigh.

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Knows Zip About Zip Codes

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