Knows My ABCs But Not ‘E’s
(One of my colleagues is supervising students in a research project. The day she is supposed to train them on how to conduct the study, she falls ill and asks me to take over. During the training, I help the students install the necessary software.)
Student: “So where do I get those files?”
Me: “Do you have an Internet connection?”
Student: “No.”
Me: “Then take this flash drive and open Explorer, please.”
Student: “Explorer… Er… Internet?”
Me: “No, Windows Explorer.”
Student: *now puzzled* “What…?”
Me: “Just hit Windows key and E.”
Student: *more and more confused* “What…?”
(I reach over and hit the appropriate keys. Windows Explorer pops up.)
Student: “Oh my, that’s just too technical for me!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.