Knows How To Push Their Buttons

| Working | March 10, 2014

(My store does deposits at a bank across from us. They have a commercial lane that is the same for the ATM, though the drop box is before the actual ATM. I wait for nearly 30 minutes in that line, then give up and go inside.)

Me: “Yeah, I was in the commercial lane to do a deposit and no one ever came to the window. I think the call button might be broken.”

Teller: “We can’t do commercial drops inside. You have to go through the commercial lane by your vehicle.”

Me: “Yeah, I get that, but I was sitting there over twenty minutes and all you guys did was stare at me. I need to do a deposit and get back to work.”

Teller: “We don’t do them inside, ma’am. Commercial deposits have a lane that you have to use. Just use the call button.”

Me: “I did. I used it three times and no one responded. You even watched me when I pushed it.”

Teller: “We didn’t hear a call from the commercial lane. Are you sure you pressed it right?”

Me: *deadpan* “Yes. I leaned out of my car and pushed the button. Hard. I felt it go in. I pushed the button.”

Teller: “You have to actually push the call button for us to come to do a commercial drop.”

Me: “I sat there for over twenty minutes! Neither of you came! I obviously wasn’t using the ATM, so what was so hard for either of you to come to the window to help me? I know both of you saw me. You made eye contact with me a few times.”

Teller: “You have to push the call button—”

Me: “I get that, yes! If I get back in my car and drive around to make this deposit, you will be there to open the drop box?”

Teller: “Yes.”

Me: “Okay.”

(I drive around … and she’s not there. I wait 10 minutes while she helps someone else. Her coworker is on a phone by this point, and I’ve pushed the button six or seven times. I go back in, fuming.)

Me: “Why didn’t you open the commercial drop box?”

Teller: “You have to push the button if you want us to open—”

Me: “Bulls***! I asked if you would open it up. You told me yes! You stared at me the first time. You did it again while you helped another customer, KNOWING I was in that lane for the commercial drop. I don’t know what your problem is, but I’ll be sure to send word to all of our customers about the lazy tellers that work at [Bank]. That’s after I call the corporate office to tell them how two incompetent tellers couldn’t even do their job.”

Teller: “Oh. Uh. We can do your commercial drop inside, ma’am…”

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