Knowing Your Apple Bob Cats
(I used to be in Army Cadets, so I know the phonetic alphabet, and use the proper words when clarifying letters.)
Me: “That’s B as in ‘Bravo’?”
Customer: “What?”
Me: “Bravo.”
Customer: “What are you saying?”
Me: “I’m asking you to confirm the letter. Was it B as in ‘Bravo’?”
Customer: “Oh, that’s weird. I was confused because people usually just say, ‘Bob.’”
Question of the Week
Have you ever served a bad customer who got what they deserved?
